Customer is Boss: A Practical Guide for Getting What You Paid for and More

We the consumers deserve much better service than the average American business is willing to deliver. In this book the author will teach a lot of great tactics on how to get fabulous customer service from any merchant. It's a bill of rights for the consumer. You'll learn how to complain effectively(by phone, in person, by mail or e-mail), how to get refunds when you feel you received rude service, and who to contact if you need help fighting a merchant. This was a wise investment. I recommend this book.