The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

This bok is very helpful in builing your first process maps and is also useful when leading a kaizen event.

This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately. I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally. If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand. The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up. Highly recommended..

Best reference and how to on adminstrative functions for value sream mapping.

Excellent 'how to ' book for a VSM beginner. The 'hands-on' approach presented in the book is easy to follow and the illustrations are first rate.

For a long time "lean thinking" has been focused on the shop floor. Almost all the books and training materials deal exclusively with production issues. At last, we have a practical book on how to apply lean to office processes. In this book Locher & Keyte show how to extend value stream mapping out of the shop floor and into the all-important support processes like order-entry, customer service, product configuration & design, purchasing, accounts payable, and others. The step-by-step approach makes it easy to adapt these examples to your own real-life situation. This book will become the standard approach to office process improvements and kaizens.