The Complete Idiot's Guide to Great Customer Service
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Book Overview
Aims to show business people how to develop good customer service programmes that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.
Format:Paperback
Language:English
ISBN:0028619536
ISBN13:9780028619538
Release Date:January 2003
Publisher:Alpha Books
Length:326 Pages
Weight:1.40 lbs.
Dimensions:0.9" x 7.3" x 9.1"
Customer Reviews
1 rating
Complete Idiot's Guide, Great Customer Service by Ron Karr
Published by Thriftbooks.com User , 24 years ago
The Complete Idiot's Guide to Great Customer Service, like other books of the Idiot's series is easy to grasp and extremely helpful for start-up companies. It is also a good read for customer support staff, who work at traditional call centers or just receive emails through a network. This book shows you how to better your buisness with improved Customer Service.
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