The Complete Customer Service Letter Book
From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0079116183
ISBN13:9780079116185
Release Date:June 1993
Publisher:McGraw-Hill
Length:288 Pages
Weight:0.40 lbs.
Dimensions:9.8" x 1.3" x 7.8"
Customer Reviews
1 rating
A great resource...
Published by Thriftbooks.com User , 17 years ago
I speak around the world on lead generation and marketing strategy. Edwards did an outstanding job crafting "The Complete Customer Service Letter Book" to give you a roadmap on how to master writing letters to your customers. There are few resources I can think of where you can "easily perfect" your letter writing techniques for Business to Business customer service. The Complete Customer Service Letter Book is a must for your personal library. Joe Heller, Trust Cycle Selling
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