The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson

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Book Overview

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development.

The book addresses the key areas of training...

Format:Hardcover

Language:English

ISBN:0749450886

ISBN13:9780749450885

Release Date:December 2008

Publisher:Kogan Page

Length:336 Pages

Weight:1.40 lbs.

Dimensions:0.9" x 6.5" x 9.3"

Related Subjects

Business Business & Investing Economics

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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

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