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Hardcover The Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer Book

ISBN: 0471641979

ISBN13: 9780471641971

The Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer

Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experience Today's customer is a "Butterfly Customer," skeptical, not loyal to any product or company,... This description may be from another edition of this product.

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Format: Hardcover

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