The 8 Practices of Exceptional Companies: How Great Organizations Make the Most of Their Human Assets

I feel the book hits you in the gut so to speak. Needing to internalize what it is that is causing harm within you and your company. Really teaches you how to utilize the resources within your company. His 8 practices are a simple approach to get you company into shape, starting with you. Reminds me of turning service workers into knowledge workers from a Drucker standpoint, and utilizing your core competencies from a Hamel... Read Full Review

"Although best practices and benchmarking have become intertwined topics for some people, this book is not a discussion of benchmarking. Instead, it is a discussion of our findings and opinions based on research into how effective companies manage the 'human asset'-the people whose efforts are the basis of any organization's success...This book is designed to serve two purposes. The first is to present the best human asset... Read Full Review

This is a dangerous book. Why? Because those who make a total, long-term commitment to the eight practices will create great turbulence which must be overcome. Most of the wounds which organizations experience are self-inflicted...including the damage caused by ignorance and arrogance. Perils are inevitable whenever bold initiatives are undertaken. For those unwilling and/or unable to make a commitment to achieving and... Read Full Review