The 31 Practices: Release the Power of Your Organization's Values Every Day
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Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude.
This book shows how companies can translate their values and brand into the daily practices and behaviour of their...
Format:Paperback
Language:English
ISBN:1912555018
ISBN13:9781912555017
Release Date:October 2018
Publisher:Lid Publishing
Length:336 Pages
Weight:1.10 lbs.
Dimensions:0.9" x 6.2" x 9.1"
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