Thank God It's Monday!: How to Create a Workplace You and Your Customers Love

Following in the same tradition as Ken Blanchard and Mark Sanborn, Roxanne Emmerich shares great examples in a simple way that can truly transform your workplace. I first bought the audio version where Roxanne gives examples in her own words. I now own the book and have read it once and will be revisiting it for review as I begin to create the culture she discusses at my workplace. Thank you Roxanne for sharing your insight and experiences with the world.

I loved this book. Just like the Blanchard books, this one is a quick, easy read, with an easily understood core message and concept. As a personal believer in the value chain, I know that happy employees translate into happy customers. Unfortunately, it's not always so easy to coach and lead employees in that positive direction, especially with the economy the way it is and employee loyalty at an all-time low. Ms. Emmerich lays out behaviors and actions that will re-energize both you and your employees and will move everyone beyond the glass only being half full. Managers, employees and customers will all benefit from those willing to read this book and put it into practice.

Roxanne Emmerich realizes that it does not take a rocket scientist to know that if you keep doing the same old thing, you will continue to get the same old results. "Thank God It's Monday" is a simple book that contains rules to live by if you want to produce positive change in the workplace. The suggestions for improvement are not unique, but well organized and presented in this book, so much so that it can benefit employees, companies and customers...but only if one takes what he needs and actually implements it. I have always been one to say, "I have a case of the Mondays" as I am riding the elevator to my office. After speaking the negativity into the universe, my Mondays usually are not my favorite day of the week. From now on I will say, THIM (Thank God It's Monday!) and proceed to make it a great day. Having had my own career span twenty years, I could relate to a lot of the examples and scenarios identified in the book. I also could relate to some of the customer scenarios and so will any reader of this book. The examples are so everyday for people and that is the beauty of this book. Once you see a relatable situation and how to turn it around for the better...you have no more excuses. For the doubter - what do you have to lose by trying Emmerich's pearls of wisdom? This book has been added to my collection of must haves. I will also be sharing it and giving copies to people around me that need it. Memorable chapters for me: Vanish the Energy Vampires, Gossip- The Hurt That Never Heals, Get a Brand New Attitude, Bravely Go Beyond The Job Description, Vision It Possible, There Really Are Good Places to Work... THE ENTIRE BOOK WAS MEMORABLE. THIS IS A MUST READ.

Since most people don't like their jobs, this book serves as a crucial wakeup call to the CEOs of Corporate America. It's time to create a workplace that employees and customers love; the sooner the better. From personal experience, I was fortunate enough to have spent an entire career absolutely loving going to work every day, and I think my attitude rubbed off on my employees. It's really quite simple, but unfortunately, for the vast majority of companies operating today, accomplishing that hasn't been so "easy". For anyone interested in how it's done, read this terrific book!

Thank God there's a handbook on how to create a workplace that is fun for customers and employees! I like the story format which makes for a quick read that is filled with solid advice on how to build a culture that creates extraordinary customer experiences. The "Try This" at each chapter's end has practical suggestions for managers and employees to try--depending on who buys the book for whom. I think it's an essential for those that work in a service business where relationship is the competitive advantage. It would be a great book for new employees and those just entering the job market.