TCE Total Customer Experience: Building Business through Customer-Centric Measurement and Analytics

by Bob E. Hayes

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Bob Hayes, PhD presents best practices in measurement and analytics for customer experience management (CEM) programs. Total Customer Experience (TCE) is the marriage of customer experience management... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:098928042X

ISBN13:9780989280426

Release Date:April 2013

Publisher:Business Over Broadway

Length:342 Pages

Weight:2.10 lbs.

Dimensions:0.7" x 6.0" x 9.0"

Related Subjects

Business Business & Investing

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TCE Total Customer Experience: Building Business through Customer-Centric Measurement and Analytics

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