Taproot: The System for Root Cause Analysis, Problem Investigation & Proactive Improvement

If you are serious about improving performance and finding root causes then this is a book to read. Great information with lot's of detail on how to investigate accidents and to use the same tools proactively to see problems and fix them before an accident can happen. I've read lots of books on problem solving and this provides a structured, systematic process that includes extremely useful tools. More than I've seen anywhere else. There is a chapter that lays out detailed steps for investigating an accident or incident. Another chapter lays out how to use the tools proactively to improvement performance. There is a chapter about trending accidents that provides techniques for trending infrequently occurring accidents that I've never seen anywhere else (very advanced trending stuff). Finally, there are 6 chapters that explain the six techniques that are used in the process of root cause analysis an appendix with forms for interviewing and setting up an investigation policy. There is a lot of information but it is presented in a readable format.