Taming the Search-And-Switch Customer: Earning Customer Loyalty in a Compulsion-To-Compare World

by Jill Griffin

No Customer Reviews

Praise for Taming the Search-and-Switch Customer

"What an excellent wake-up call Your company's most valuable asset--your loyal customers--have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly...

Format:Hardcover

Language:English

ISBN:0470345047

ISBN13:9780470345047

Release Date:March 2009

Publisher:Jossey-Bass

Length:274 Pages

Weight:1.10 lbs.

Dimensions:1.1" x 6.1" x 9.1"

Related Subjects

Business Business & Investing Industries & Professions

Customer Reviews

0 rating

Write a review

ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.

Copyright © 2024 Thriftbooks.com Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks^® and the ThriftBooks^® logo are registered trademarks of Thrift Books Global, LLC

Taming the Search-And-Switch Customer: Earning Customer Loyalty in a Compulsion-To-Compare World

Recommended

Customer Reviews

Popular Categories

Website

My Account

Partnerships

Quick Help

About Us

Follow Us