Take Their Breath Away: How Imaginative Service Creates Devoted Customers
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Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV...
--Seth Godin, author of Purple Cow and Tribes
Format:Hardcover
Language:English
ISBN:0470443502
ISBN13:9780470443507
Release Date:May 2009
Publisher:Wiley
Length:294 Pages
Weight:1.16 lbs.
Dimensions:1.1" x 6.3" x 9.0"
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