21 Days to Unlimited Power with People

This book is great. It is written in the style of Dale Carnegie's book "How to win friends and Influence People." I feel it is better. This book is a manual for dealing with people. Anyone who deals with the public, has their own business, or needs to run an organization (even if that organization is a little league baseball team or home sweet home) needs to read this book. It is broken down in to 21 chapters, one for each day. I am a doctor, and in the 4 days I've been reading this book I have reduced many unpleasant situations with patients and office staff members into minimal non-issues. Great job by the author.