Successful Assertiveness

This book is exactly what I needed to sort out a bad situation at work. Although I thought I was experienced and could speak up for myself, a new boss began to make my life at work a misery. Nothing I did was right and I just didn't know how to deal with this kind of person. Then my sister gave me this book and I was able to follow the steps each day, but the first time through went over the book on a long weekend. As a result when I went to work I felt as if i could handle whatever the boss threw at me. He was really shocked at how I answered him -- very calm and in charge of myself. Great! I recomend this book to anyone who needs a boost of confidence and some ideas about how to stand up to people who are really difficult.