Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
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Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Strategic Customer Service is a data-packed...
Format:Paperback
Language:English
ISBN:1400252873
ISBN13:9781400252879
Release Date:December 2024
Publisher:Amacom
Length:288 Pages
Weight:0.78 lbs.
Dimensions:0.7" x 6.0" x 9.0"
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