Sorting Letters, Sorting Lives: Delivering Diversity in the United States Postal Service
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Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.
Format:Hardcover
Language:English
ISBN:0739134744
ISBN13:9780739134740
Release Date:December 2010
Publisher:Globe Pequot Publishing Group Inc/Bloomsbury
Length:266 Pages
Weight:1.10 lbs.
Dimensions:0.9" x 6.1" x 9.1"
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