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Paperback Smiling Down the Line: Info-Service Work in the Global Economy Book
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ISBN: 1442609818

ISBN13: 9781442609815

Smiling Down the Line: Info-Service Work in the Global Economy

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Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization...

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Format: Paperback

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