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Paperback Service Within: Solving the Middle Management Leadership Crisi Book

ISBN: 0913351253

ISBN13: 9780913351253

Service Within: Solving the Middle Management Leadership Crisi

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Format: Paperback

Condition: New

$15.95
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Book Overview

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers,...

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