Service Within: Solving the Middle Management Leadership Crisi

by Karl Albrecht

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Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers,...

Format:Paperback

Language:English

ISBN:0913351253

ISBN13:9780913351253

Release Date:December 2008

Publisher:Karl Albrecht International

Length:216 Pages

Weight:0.65 lbs.

Dimensions:0.5" x 6.0" x 9.0"

Related Subjects

Business Business & Investing Economics Entrepreneurship Leadership Management Management & Leadership Small Business & Entrepreneurship

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Service Within: Solving the Middle Management Leadership Crisi

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