Service Savvy Health Care: One Goal at a Time

by Wendy Leebov, Jeanne Presha, Susan Afriat

No Customer Reviews

For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time. A detailed model helps you plan for and implement service improvement to increase patient and staff satisfaction. The model is applied in the...

Format:Paperback

Language:English

ISBN:1556482256

ISBN13:9781556482250

Release Date:May 1998

Publisher:Jossey-Bass

Length:276 Pages

Weight:1.32 lbs.

Dimensions:0.7" x 7.1" x 10.0"

Related Subjects

Administration & Management Administration & Medicine Economics Administration & Policy Hospital Administration Medical Medical Books Nursing Practice Management & Reimbursement

Customer Reviews

0 rating

Write a review

ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.

Copyright © 2024 Thriftbooks.com Terms of Use | Privacy Policy | Do Not Sell/Share My Personal Information | Cookie Policy | Cookie Preferences | Accessibility Statement
ThriftBooks^® and the ThriftBooks^® logo are registered trademarks of Thrift Books Global, LLC

Service Savvy Health Care: One Goal at a Time

Recommended

Customer Reviews

Popular Categories

Website

My Account

Partnerships

Quick Help

About Us

Follow Us