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Paperback Service Quality Improvement: The Customer Satisfaction Strategy for Health Care Book

ISBN: 1556481101

ISBN13: 9781556481109

Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build... This description may be from another edition of this product.

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Format: Paperback

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