Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)
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Book Overview
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.
Format:Paperback
Language:English
ISBN:1461498058
ISBN13:9781461498056
Release Date:November 2014
Publisher:Springer
Length:328 Pages
Weight:1.09 lbs.
Dimensions:0.7" x 6.1" x 9.2"
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