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Paperback Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It Book
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ISBN: 0814431992

ISBN13: 9780814431993

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It

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Format: Paperback

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Book Overview

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as... This description may be from another edition of this product.

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Business Business & Investing Economics

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