Service Excellence Is as Easy as Pie: Perception Is Everything

by Liz Jazwiec

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Book Overview

Most of us work ourselves silly focusing on quality, demonstrated outcomes and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception? Liz Jazwiec, award winning author of Eat That Cookie and Hey Cupcake , asks (and answers)...

Format:Paperback

Language:English

ISBN:1622180011

ISBN13:9781622180011

Release Date:July 2014

Publisher:Fire Starter Publishing

Length:153 Pages

Weight:0.70 lbs.

Related Subjects

Business Business & Investing

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Service Excellence Is as Easy as Pie: Perception Is Everything

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