Service Design for Six SIGMA: A Roadmap for Excellence

by David M. Roy, Basem S. El-Haik, Basem El-Haik

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A roadmap to consistent, high-quality service for any organization

A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.

This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The...

Format:Hardcover

Language:English

ISBN:0471682918

ISBN13:9780471682912

Release Date:July 2005

Publisher:Wiley-Interscience

Length:448 Pages

Weight:1.65 lbs.

Dimensions:1.0" x 6.2" x 9.6"

Related Subjects

Business Business & Finance Business & Investing Economics Electrical & Electronics Engineering Leadership Management & Leadership Textbooks Total Quality Management

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Service Design for Six SIGMA: A Roadmap for Excellence

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