Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
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Book Overview
Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with...
Format:Paperback
Language:English
ISBN:1591586984
ISBN13:9781591586982
Release Date:June 2008
Publisher:Libraries Unlimited
Length:132 Pages
Weight:0.66 lbs.
Dimensions:0.3" x 7.0" x 9.8"
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