Root Cause Analysis: Basic Tools and Techniques

This book gives you all the tools you need. TRY IT, you'll like it. I have seen it in practice and its awesome. It walks the novice through what it took the rest of us years to do, mistake proofs the process.

Denise Robitaille's book is of great value to anyone in search of a guide for determining true root cause. The book offers the reader an abundance of logic and common sense, presented in a conversational, easy to understand manner. Several of the classic tools, (the 5 why's, cause and effect charts, etc.) are well represented and linked to a new, user-friendly "Root Cause Analysis Checklist." This approach guides the root cause inquiry process through twelve primary areas taking into account every major section of the customer supply chain. Determining true root cause within every company remains a classic weak point in the corrective action process. Any organization in search of a well written, user friendly and practical approach to the subject should read this book.