Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight
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Can Your Team Improve Your Customer's Delight? We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, either...
Format:Paperback
Language:English
ISBN:193003928X
ISBN13:9781930039285
Release Date:April 2009
Publisher:Morgan Seminar Group
Length:184 Pages
Weight:0.48 lbs.
Dimensions:0.4" x 5.5" x 8.5"
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