Reinventing the Wheel: The Science of Creating Lifetime Customers
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Book Overview
When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane...
Format:Hardcover
Language:English
ISBN:1935618156
ISBN13:9781935618157
Release Date:March 2011
Publisher:Benbella Books
Length:240 Pages
Weight:0.86 lbs.
Dimensions:0.8" x 5.9" x 8.5"
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