Quality Planning and Analysis: From Product Development Through Use

Because of work, I have had to read a lot of books on this topic... most of them are dry-textbook reads that you have to slog through. This one was well written - the text was easy to read - the diagrams and examples were interesting, and I found myself gaining new insights because I was actually reading the text instead of skimming it. Mr. Gryna clearly has the years of experience needed to write this kind of book, but he also has the teaching style of one of your favorite teachers.

20 years before anyone in the US heard of ISO 9000, Juran proposed the same ideas. He described comprehensive, documented quality management systems that were backed up by performance metrics and quality audits. Juran also pioneered quality circles and teams long before these ideas became cliche. I find Juran immensely useful in my quality practice. This book remains one the standard works that I keep going back to. Juran's concepts are much more "applied" than "theoretical". Deming's works seem so distant, and esoteric. Juran has been there, done that. And, his methods work!

This book presents most aspects of Quality Engineering in an easy to understand format. Includes many Quality Engineering examples. Highly informative, a must for the CQE exam.