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Paperback Quality in Public Services: Managers' Choices. Book
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ISBN: 0335191606

ISBN13: 9780335191604

Quality in Public Services: Managers' Choices.

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The book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation...

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Format: Paperback

Condition: New

$68.98
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Self Help Self-Help Self-Help & Psychology Social Science Social Sciences

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