Qs-9000 Answer Book: 101 Questions and Answers About the Automotive Quality System Standard

An in-depth, accessible guide to the intricacies of QS-9000 With QS-9000 certification deadlines just around the corner, you want to be sure your company is on the right track to meeting requirements. This timely and indispensable guide answers the most commonly asked questions about QS-9000 compliancy, offering in-depth explanations as well as "capsule answers" for quick reference. What are the characteristics of a QS-9000 quality system? A QS-9000 quality system is a documented, self-improving union of resources and activities that governs every aspect of a process that affects quality. What firms are required to register with QS-9000? Direct suppliers of production materials, parts, or key finishing services--and certain other suppliers--must register. What are the advantages or benefits of QS-9000 registration? It improves customer confidence, provides access to markets, improves competitive standing, and reduces supplier quality assurance program costs. What quality tools and techniques are mandated by QS-9000? QS-9000 requires the use of mistake-proofing methods, disciplined problem-solving methods, and the use of cross-functional teams for decision making. What are some of the common perils and pitfalls to effective system implementation? Pitfalls you should avoid include trying to implement "from the bottom up," doing "just enough" to get registered, getting carried away with documentation, and springing the system on the work force all at once.