Psychological Leverage

In this book you learn how to ask the questions that cause people to think about what they are asking of you -(and in today's climate that insults most people).Scenario: Someone ask you in a gruff tone of voice: "Pass me that hammer and saw over here!"You say something to the affect: "Yes, and would you like for me to bring the sugar while I'm at it?"Mr./Mrs. Gruff: "I don't know what you mean!"You: "I'll pass you the hammer and saw because you need it to finish building the dog house; I'll pass you the sugar because you need it to sweeten up your attitude, so we can work together on this project, and get this job done!"PSYCHOLOGICAL LEVERAGE: HOW USE IT TO DOUBLE YOUR PERSONAL POWER -(at least that's how it was labeled when I read it).