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Paperback Providing Quality in the Public Sector Book
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ISBN: 0335209556

ISBN13: 9780335209552

Providing Quality in the Public Sector

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This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make...

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Format: Paperback

Condition: New

$42.49
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Related Subjects

Political Science Politics & Social Sciences Social Science Social Sciences

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