Clarifies what consumers need to know in order to choose a health care provider. Part I addresses concepts of quality, what providers must do to develop a report card for the public, and issues related to web site design and legal topics. Part II deals with patient satisfaction and community contr
ThriftBooks sells millions of used books at the lowest everyday prices. We personally assess every book's quality and offer rare, out-of-print treasures. We deliver the joy of reading in recyclable packaging with free standard shipping on US orders over $15. ThriftBooks.com. Read more. Spend less.