Process Redesign: The Implementation Guide for Managers

This is a very thorough book that leads you through the entire redesign process. I especially liked Chapter 10, "Document Processes", as it is a good place to start the book. This is a very good book for process redesign training - not too detailed to bore training participants, but thorough enough to provide the trainees with a solid process redesign foundation. Packed with useful information and very, very good illustrations - examples that bring the point home. After reading this book, a good follow up is "Business Process Improvement Workbook" by Harrington, Esseling and van Nimwegen ....

I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.

Extremely useful as a practical implementation guide