Principles and Practices of Organizational Performance Excellence

In his book Cartin covers an amazing amount of ground, in depth and easily read. He provides a lot of graphs and figures, which I like for explaining concepts. Cartin is also a big fan of Control Charts and sigma, which is often given just equal treatment with the other tools in many other books, but as any practictioner knows, is the tool most often used for quality process control.There are some new elements added from the earlier version (TQM in title), but substantively this is the same book. Good thing, the original book was a classic. I still refer to my copy often. I read a friend's copy of this newer version and decided that the older one was still 99% relevant. However, if you don't own the earlier version, buy this one. It will provide value longer than that car you're driving.