Priceless: Beyond Customer Care to Customer Delight
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Book Overview
Cora Tyler works at the Hotel Metronome in San Francisco, and she's always seeking to learn new things. A chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the chance to share her business insights. Their lively discussion gets them both thinking about delivering excellent customer service. While Cora makes it point to focus on details such as remembering the names of guests, Ari admits that he usually can't even...
Format:Paperback
Language:English
ISBN:1491752424
ISBN13:9781491752425
Release Date:December 2014
Publisher:iUniverse
Length:120 Pages
Weight:0.35 lbs.
Dimensions:0.3" x 5.5" x 8.5"
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