Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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Book Overview
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills."
-Lynda Resnick, owner of Pom Wonderful,...
Format:Hardcover
Language:English
ISBN:0071773541
ISBN13:9780071773546
Release Date:May 2011
Publisher:McGraw-Hill Companies
Length:320 Pages
Weight:1.35 lbs.
Dimensions:1.0" x 6.3" x 9.3"
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