Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
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Book Overview
Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full...
Format:Hardcover
Language:English
ISBN:0367182769
ISBN13:9780367182762
Release Date:June 2019
Publisher:Productivity Press
Length:246 Pages
Weight:1.54 lbs.
Dimensions:0.8" x 7.3" x 10.2"
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