Positively Outrageous Service: New and Easy Ways to Win Customers for Life

This book had just what I was looking for. Enthusiasm followed by new ideas. Great book!

I have changed the way I manage my store and have seen immediate results! A great buy! I would recommend anyone in a service industry read this book.

Very good advice, philosophy and ideas for imprinting your company on the marketplace. Not for the uptight, faint-hearted tightwad business owner who prefers to keep their business down!

This folksy compilation of stories about people and companies who deliver "Positively Outrageous Service" (POS) has the right mix to prove that people love great service and the companies that deliver it. The stories may meander, but author T. Scott Gross is so popular because he knows how to weave humor, personal anecdotes and actual business stories into a cohesive argument that almost all business is personal and local. This form of bottom-up business advice places great importance upon the front-line employees who represent your business. Gross explains that front-line workers can make or break your brand and your sales, no matter what size your business is. He provides good business lessons, so don't let the light reading mislead you. We recommend this book to managers of any business in the service sector who want to give their employees the power and motivation to deliver great service.

This is a book that should be read by anyone in sales or marketing. This book would also being very helpful to business owners as well. The book gives specific examples of a variety of industries/individuals that gave customers "Positively Outrageous Service".