Planning for Quality, Productivity, and Competitive Position

To remain competitive, both domestically and worldwide, companies must improve and innovate the quality of their processes, products, and services. Planning for Quality, Productivity, and Competitive Position shows you how to develop quality improvement plans which are consistent with the Deming philosophy and how to increase productivity, employee morale, and profits. Using the seven Management Tools, you'll be able to plan for real and lasting improvements and innovations. The authors: * Show you how to identify areas in need of fundamental change. * Provide practical examples of how to plan for quality improvement and innovation. * Outline sevwen tools all managers can use to develop plans to improve and innovate processes, products, or services. Quality improvement can be the most potent weapon in your arsenal. When used properly, it can improve your market share, create customers who are more brand-loyal, increase productivity, and cut costs!