Performance Measurement: Getting Results

by Harry P. Hatry

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Book Overview

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best...

Format:Paperback

Language:English

ISBN:0877667349

ISBN13:9780877667346

Release Date:January 2007

Publisher:Globe Pequot Publishing Group Inc/Bloomsbury

Length:342 Pages

Weight:2.20 lbs.

Dimensions:0.7" x 8.5" x 11.0"

Related Subjects

Business Business & Investing City Planning & Urban Development Economics Leadership Management Management & Leadership Political Science Politics & Government Politics & Social Sciences

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Performance Measurement: Getting Results

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