Performance Management: Improving Quality and Productivity Through Positive Reinforcement

I got this book just a few days after ordering and I was very pleased. The book looked brand new and was purchased for a great price. Great product, very happy!

Daniels provides the most important explanation of performance management out there. As Director of HR for a mid-sized service-based organization, I can attest to the theories in Performance Management as being nothing but clearer, easier to apply, and more effective (simply superior) to those contained in the other seven or so books I've read on the same subject. The information presented in Performance Management will motivate your employees to set higher goals and achieve superior results; better yet, they will actually enjoy doing it. This book is truly essential for any manager or supervisor in search of improving their employees' performance, and, in turn, organizational success.

This is the best explanation of the underlying principles available. It is clearly written, accurate and comprehensive, as well as easy to read.

I have used this book to teach PM to Managers, Supervisors and hourly since 1993...I recommend it to anyone who wishes to make improvements in performance. This book makes improvements painless and it encourages all who participate.This book has helped turn around more than one company SUCCESSFULLY!!!

I've used this book as a textbook for 11 years, and it is the only book I have ever had students tell me they gave to their bosses to read. It is a great intro to PM, and introduces the reader to behavioral principles that can help you understand and improve performance in any organization. The chapter on ABC Analysis is worth the price of the book on its own. Readers will also quickly realize why positive reinforcement is the motivational tool of choice for encouraging the behaviors that will lead to key results.