Much has been written of the importance of workplace social behaviors and values. However, "The missing link in the discussions about the importance of social values in the workplace is a process to measure and monitor the use of the behaviors contained within each value." Empirically defining behavioral performance standards makes it possible to measure, monitor and adjust in real time to improve the efficiency of working relationships, in a manner...
Dr. Cole is on target with his identification of the number one issue of leadership; one's basic beliefs about people. The book describes how leaders with a high belief in people and their development have the slight edge over the average leader. I liked the practicality of the book and the reality of potential application. This book is much more than theory or opinion.
0Report
These authors present an intriguing concept, i.e., measuring to monitor the people or soft skills and to data to continuously improve interpersonal performance and working relationships as my organization uses data to manage and improve our service delivery service. If you are interested in personal improvement, you'll be most interested in Chapter 5 as these authors provide several examples of behaviors to create such...
0Report
Here's another book written by consultants to articulate their perspectives on the work that leaders must do to guide their organizations to success. Describing a systems orientation to leadership of people, the authors encourage the use of data, assessments, team work value statements, and their software. Recognizing that many executives concentrate on the technical aspect of management, using metrics that enable them to...
0Report