Patient Satisfaction: Understanding and Managing the Experience of Care

by Irwin Press

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This book explores the patients perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the authors 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing...

Format:Paperback

Language:English

ISBN:1567932509

ISBN13:9781567932508

Release Date:January 2006

Publisher:Health Administration Press

Length:262 Pages

Weight:0.85 lbs.

Dimensions:0.5" x 5.9" x 9.0"

Related Subjects

Administration & Medicine Economics Administration & Policy Clinical Doctor-Patient Relations Health Care Delivery Hospital Administration Hospital Administration & Care Medical Medical Books Medicine Physician & Patient

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Patient Satisfaction: Understanding and Managing the Experience of Care

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