This is a must read for anyone working in the Emergency Medical field, it teaches how the first words spoken to a patient are the most critical and it show's credible evidence that not only is this method of communication nessicary but also medicine for the mind's healing capabilities. I not only recommend this to anyone who works with EMS but i request it become part of the Learing Criteria. The pertinent contained in this book is one that can only help, not only the care takers but the patient also, not just at the time of the accident but for a lifetime.
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