If you are a paralegal and want to convince your lawyer that you can help be a profit-maker for the firm, get this book. If you are a lawyer and want to know how to increase your firm's profits and use your support staff more efficiently and effectively, get this book. One of the things I like best are the formulas to show how delegating substantive legal work to qualified legal support staff is a win/win for the law firm and the client.
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