Operations Management: Improving Customer Service
This work provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing, presenting all concepts with a real-world perspective based on... This description may be from another edition of this product.
Format:Hardcover
Language:English
ISBN:0256082405
ISBN13:9780256082401
Release Date:January 1991
Publisher:Irwin Professional Publishing
Length:926 Pages
Customer Reviews
2 ratings
The best general undergraduate treatment of operations management-4.5 stars
Published by Thriftbooks.com User , 19 years ago
Knod and Schonberger have written the best general text available on production/operations management at the undergraduate level.The text has very good chapters on Capacity Planning(aggregate capacity planning),Scheduling,Design(reliability and serviceability),Quality and process control(especially pp.318-322 on mean and range charts and pp.327-330 on process capability analysis),Inventory control,Timing(waiting lines and queues),and PERT.A minor weakness is that a discussion of the use of the Beta distribution in PERT analysis is omitted from the book.Anyone who covers this book throughly will be very well prepared to take senior level undergraduate courses and graduate level courses in operations management.
Mixed - good survey and quan, weaker on soft subjects
Published by Thriftbooks.com User , 26 years ago
Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.
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