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Business & Investing Books > Management Books
Hardcover Operations Management for Service Industries: Competing in the Service Era Book
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ISBN: 0899307469

ISBN13: 9780899307466

Operations Management for Service Industries: Competing in the Service Era

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Effective service delivery requires a transition from high-volume, long-run operations to low-volume, short-run output. In conventional terms, inefficiency is inherent in such a shift. The Japanese experience suggests, however, that this convention is in error; success is available if we can only organize operations away from capital toward labor intensiveness with emphasis on multipurpose machinery and multiskilled workers as the foundation. Wholly...

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